FAQ

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OUR FAQS

Here’s our most frequently asked questions. Don’t see what you’re looking for? We’re here to help.

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SHOPPING

What payment methods do you accept?

We accept cash and most major credit cards.

Do you offer gift cards?

Yes! Come by the shop to pick up yours today!

Can I shop online?

Yes! You can now shop our ethical, sustainable, and artisan-made goods 24/7 through our online store! Click here or the 'SHOP ONLINE' button above and be inspired!

Can I return or exchange an item?

We want our customers to be 100% happy with their purchase. Most unused + unaltered items with tags can be returned or exchanged within 7 days for store credit. Due to our products being handmade in small batches and/or one-of-a-kind items, please check if an item is available to be exchanged by coming into the store or emailing [email protected].

Non-returnable items include plants, rugs, and one-of-a-kind antiquities.

Returns and Exchanges by mail:
In the instance you want to return an item, we accept returns up to 15 days after the shipping date of your order in the form of store credit. You will be issued a gift card for the amount of the order.

If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Return Process
Please include your first and last name and/or order number in your package, and mail your return to:

Driftless Style
106 Main Street
Cedar Falls, IA 50613

When returning your item, shipping costs are not refundable. You will cover the shipping costs associated with returning your item. Consider using a trackable shipping service or shipping insurance to ensure delivery to us.

Once we receive your returned item(s), you will receive a Driftless Style gift card code via email, redeemable for one year. We provide store credit, not refunds.

Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] to see if the item is still available, and we will proceed with the return process outlined above.

What If I want an item that is no longer in stock?

Due to the one-of-a-kind nature of our products, that are often seen and selected in person, there is a limited quantity available that will sell out. In some instances, once products are gone in the store, they will go on backorder and become available at a later date. Working with artisan partner groups around the world adds unique steps to product development, including an order lead time of about 3 months. We love that every item is beautifully handmade just for you, so we promise it is worth the wait! Join our email list to be the first to know when products are back in stock!

A BIT MORE ABOUT US

How does Driftless Style select artisan partners and countries to work with?

We have found that “love at first sight” is a handy phrase in this area of our business. It’s all about connection, and the heart of the artisan business partners [and their master craftsmanship] is key to an optimal working relationship! We are ultimately drawn to entrepreneurs who:

  • Are willing and able to innovate with us...
  • Have an end goal of bettering their local community and the lives of their artisan employees...
  • Have an invested interest in caring for our planet...
  • Offer a transparent look into how their products are made...

We have connected with artisan partner groups through trade shows and traveling to countries of geographical interest. Countries are chosen based on traditional artisanal craft, design inspiration, and/or available resources and materials needed for the collection.

How do you ensure artisan partners are paid fairly?

We are thoughtful about who we partner with and take the time to be sure our products are ethically made and that artisans are paid fairly. We partner with groups who have established credibility in the artisan craft sector for their fair business practices, and where possible, have undergone third party certification for abiding by fair trade guidelines.

What is your process for setting product prices?

Prices are set a couple ways. Sometimes prices are already set by our artisan partner groups. Other times, prices are negotiated between us and the artisan partner’s business contact. These prices take cost of living into account, which is specific to eachcountry and artisan group. Our end goal is always a balance between fair wages for our artisan partners and fair prices for our customers!

GET INVOLVED

What is an Impact Party?

An Impact Party is a fundraising opportunity for you and your friends to shop exclusively and relax together, all while creating opportunity for artisans in their communities. Impact Parties take place in the store, after hours on Friday evenings from 5-7pm. We provide the invites, simple snacks from local establishments, wine,whiskey and water. You bring the people!

10% of the sales from the Impact Party will be given to the host/ess in the form of a discount on their purchase the night of the party, or donated to the host/esses charity/cause of choice.

How do I host an Impact Party?

Thank you for hosting a party with a cause! Dates are limited; email [email protected] today to book your party! We look forward to partnering with you!

Do you have a mailing list?

Yes! Be the first to know about upcoming specials and events. Receive emails about all store happenings by signing up here.

NEWSLETTER

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FIND US

106 Main Street
Cedar Falls, IA 50613

(319) 260-2156
[email protected]

driftless style cedar falls iowa

HOURS

Tuesday 11AM-5PM
Wednesday 11AM-5PM
Thursday 11AM-5PM
Friday 11AM-5PM
Saturday 10AM-4PM
Sunday 12PM-4PM