Do you offer gift cards?
Yes. You can find gift cards at both our web-shop and brick + mortar location.
What is your shipping policy?
A positive customer experience is a priority around here, and shipping is a big part of that!
If you select Flat Rate Shipping, we will ship out your order in 3-5 business days. If you select Free Local Pickup, your order will be ready for pickup at the store, during normal business hours, 1 business day after your order is placed. Shipped orders will receive a tracking number and sent via USPS or UPS to addresses in the United States of America.
Can I return or exchange an item?
We want our customers to be 100% happy with their purchase.
In the instance you want to return an item, we accept returns up to 7 days after the shipping date of your order in the form of store credit. You will be issued a gift card for the amount of the order (not including shipping costs). To be eligible for a return, your item(s) must be unused and unaltered. Due to our products being handmade in small batches and/or one-of-a-kind items, please contact email@example.com to see if an item is available before mailing back for an exchange.
What If I want an item that is no longer in stock?
Due to the one-of-a-kind nature of our products, there is often a limited quantity available that will sell out. In some instances, once products are gone in the store, they will go on backorder and become available at a later date. Working with artisan partner groups around the world adds unique steps to product development, including an order lead time of about 3 months. We love that every item is beautifully handmade just for you, so we promise it is worth the wait! Join our email list to be the first to know when products are back in stock!
A bit more about us...
We have found that “love at first sight” is a handy phrase in this area of our business. It’s all about connection, and the heart of the artisan business partners [and their master craftsmanship] is key to an optimal working relationship! We are ultimately drawn to entrepreneurs who:
- Are willing and able to innovate with us
- Have an end goal of bettering their local community and the lives of their artisan employees
- Are invested in sustainability + care for our planet
- Offer a transparent look into how their products are made.
We have connected with artisan partner groups through trade shows and traveling to countries of geographical interest. Countries are chosen based on traditional artisanal craft, design inspiration, and/or available resources and materials needed for the collection.
How do you ensure artisan partners are paid fairly?
We are thoughtful about who we partner with and take the time to be sure our products are ethically made and that artisans are paid fairly. We partner with groups who have established credibility in the artisan craft sector for their fair business practices, and where possible, have undergone third party certification for abiding by fair trade guidelines.
What is your process for setting product prices?
Prices are set a couple ways. Sometimes prices are already set by our artisan partner groups. Other times, prices are negotiated between us and the artisan partner’s business contact. These prices take cost of living into account, which is specific to each country and artisan group. Our end goal is always a balance between fair wages for our artisan partners and fair prices for our customers!